Your own pace, your own limits

You keep play a pastime at Hellspin Casino

Play only from 18+, and deposit limits, loss limits, session time limits, self-exclusion and reality checks sit in every Hellspin Casino account.

Set a limit now

Regulated & AuditedLicensed by Gaming Control Board Curaçao (OGL/2013/6789/037) with ongoing compliance audits by QUINEL, SIQ, and GLI

Built-in protection

Check the essentials before you play

After this short table you will know the age, the licence, the helpline and where to ask about limits.

Minimum age18+

LicenceGaming Control Board Curaçao, OGL/2013/6789/037

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Protection built in

Which controls are already waiting in your account?

Reading this, you will know which control fits the moment you are in and how to switch it on.

Money in, held steady

This tool caps how much you move into the account over a period you choose, so a night out cannot quietly become a week's money. Switch it on before your first session.

After a rough run

A loss limit counts what a session has taken and stops play at the figure you set. Reach for it when a losing run has started to feel personal.

Give the clock a say

Long sittings blur, so set a session time limit and let the account end the session for you. Choose it if you notice hours passing without a look at the clock.

Closed door, not ajar

Self-exclusion closes your access for a break you decide, set inside your Hellspin Casino account because this market has no national register. Use it when a pause needs to be firmer than willpower.

A nudge mid-session

Reality checks interrupt play at intervals with a reminder of how long you have been there. Turn them on if you prefer a gentle nudge to a hard stop.

Ready to set one

Set your ceiling before the first spin

Taking a few minutes here fits how Hellspin Casino prefers to work: quietly, with you deciding the terms.

Open your profile

Open your profile and find the limits area of the account. Check that your name and verified details are the ones you expect before changing anything.

Which one today?

Pick the control you actually need today: deposit, loss, session time or a reality check interval. One good choice beats five settings you will forget.

A period you can keep

Set the period that suits your week, whether that is a day, a week or a month. A shorter span is easier to keep and easier to review later.

Save and read it back

Save the change and read the confirmation message back before you close the screen. If the summary does not match your intention, adjust it straight away.

Seven Signs You Will Recognise

Noticing these early gives you room to act before spending gets away from you. A limit set in advance, or a few days away from the tables, is the first step, and it is yours to take.

Look at your own last few sessions and check how many of these sound familiar.

Chasing last week's losses with a bigger deposit
Hiding how much you spend from your family
Playing past the time you planned to stop
Borrowing money to keep a session going
Feeling flat on days you do not play
Skipping sleep or work to fit in a few hours
Saying it is the last time and meaning today

Where Help Sits

Where Do You Turn for Help Here?

You will know which free support exists locally and which door fits your situation.

Gambling Helpline Aotearoa

A free, confidential line answers any hour for players and for relatives worried about them, so someone listens whichever hour the worry hits. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling with peer and cultural support sits around the country for players and their families, with daytime weekday hours and a text line for those who would rather write. pgf.nz

Safer Gambling Aotearoa

Health New Zealand's information site gathers signs of harm, everyday advice and a local support finder, so you can look at what you are seeing and find help near you. safergambling.org.nz

How Long Do You Want Out?

Hours Now, Not Weeks. Ask support to pause your account for a few hours or a few days when you simply need distance. While it runs you cannot deposit or play, and the pause lifts by itself once the period you chose ends.

Ask for the Long Break. Choosing to close play for a long stretch takes the temptation off the table entirely. Support sets it, deposits and play stop, and it holds for the whole period you picked with no early release.

Account Only, Not a Register. No national register covers this country, so your own account is where an exclusion is set. Ask support to apply it, and the gambling helpline can talk through what else is available.

Before you ring anyone

When a limit feels like it is not holding

No confusion about what happens after a pause, a cap or a decision to step out.

Can the helpline talk to a family member instead of me?+

Yes. Gambling Helpline Aotearoa takes calls from relatives and friends, not only from the person who plays, and it runs around the clock on 0800 654 655. Free counselling and cultural support also sit with the Problem Gambling Foundation, whose clinics see whanau across the country.

Where do I go to change the cap I picked last month?+

Open the same limits section of your account where the cap was first set, then adjust it there. Nothing needs to go through support, and your other limits stay exactly as they were. Reading the new figure back before you save avoids a mistyped amount.

If I pick a self-exclusion, does it stop when I feel better?+

No. A self-exclusion holds for the whole period you choose, and it cannot be lifted partway through because a week has gone well. Choosing a shorter period and renewing it later keeps the decision in your hands. Support can explain what the exclusion covers before you commit.

Who do I ask about shutting my account permanently?+

Email [email protected] and ask for closure, rather than leaving the account dormant. One account per player is the rule here, so a closed account is the clean end of it. You can also raise the request in live chat if you want an answer in the moment.

What does a short pause actually change in my account?+

A pause locks you out of play for the stretch you set, while your balance and details stay put. Once that stretch ends, play is open again without a request to anyone. It suits a busy fortnight far better than an exclusion does.